At nattym, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process. Please take a moment to read through our return policy to understand your rights and the steps involved in returning an item.

1. Eligibility for Returns

• Time Frame: Returns are accepted within 30 days of receiving your order.

• Condition: Items must be returned in their original condition, unused, unwashed, with tags still attached, and in the original packaging.

• Non-Returnable Items: The following items cannot be returned:

  • Intimate apparel (e.g., underwear, swimwear)

  • Final sale items

  • Gift cards

  • Customized or personalized products

2. How to Return an Item

To initiate a return, please follow these steps:

• Contact Us: Reach out to our customer service team at [email protected] or use the return request form on our website. Provide your order number and reason for the return.

• Return Authorization: Once your request is approved, we will send you a return authorization number along with detailed return instructions.

• Prepare the Package: Carefully repack the item in its original packaging, include the return authorization number, and send it to the address specified in the return instructions.

• Return Shipping Costs: You are responsible for the return shipping fees unless the return is due to a defect or our error. We recommend using a traceable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.

3. Refund Process

• Refund Method: Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

• Refund Time Frame: Please allow up to 10 business days for your refund to be processed and appear in your account, depending on your payment provider.

• Partial Refunds: In certain cases, partial refunds may be issued if the item is returned in a damaged or altered condition not caused by us.

4. Exchanges

If you wish to exchange an item for a different size or color, please follow the return procedure outlined above, and place a new order for the desired item. We do not offer direct exchanges.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with your order number and a photo of the damage or defect. We will arrange a replacement or full refund, including any shipping costs.

6. International Returns

For international returns, the same process applies. However, you will be responsible for any return shipping fees, customs duties, or taxes. We recommend checking with your local customs office to understand any additional costs before initiating a return.

7. Late or Missing Refunds

If you have not received your refund, please first check your bank account or contact your credit card company, as it may take some time for the refund to be reflected. If you’ve done this and still haven’t received your refund, please contact us at [email protected].